Shipping & Returns
Your satisfaction is our top priority.
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will promptly assess the issue and, if necessary, replace the item. Our commitment to customer satisfaction is unwavering, and that is our Satisfaction Guarantee Commitment to you!
Customization and Production Process:
Returns
Your satisfaction is our top priority.
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will promptly assess the issue and, if necessary, replace the item. Our commitment to customer satisfaction is unwavering, and that is our Satisfaction Guarantee Commitment to you!
Customization and Production Process:
- We kindly request that you double-check the spelling and details provided during the ordering process, as any mistakes on spelling are the customer's responsibility.
- Due to the personalized nature of our products, cancellations are not possible after the design preview has been reviewed by you and approved for production.
- If you need to make changes or cancel your order, please email shop@pristinecustom.com immediately with your order number and we will do our best to fulfill the request.
- To ensure the design is correct, you have the option to request a preview of your customized sign before production. Please be aware that selecting this option may extend the time it takes to receive your order, as production begins after your approval.
- Please note that all custom orders are non-refundable.
- Please allow 2 to 5 business days from the purchase and preview approval date for production of your custom order before it is shipped.
- Typical time to receive your order after purchase is 6 to 12 days.
Please be aware that this policy is exclusively applicable to orders placed within the United States with Pristine Custom.
Shipping Policy (US Only):
- Enjoy Free Shipping within the U.S. on all orders over $35.
- We ship with expedited parcel package and our shipments include detailed tracking for all domestic orders within the United States. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
- Shipping times typically range from 2 to 7 days from the ship date. Please note that we are unable to guarantee a specific delivery date, as shipping company timelines are beyond our control.
- It is crucial to ensure that your shipping address is accurate and up-to-date. We are not responsible for items shipped to incorrect addresses.
- If your order is lost during shipping or arrives damaged please email shop@pristinecustom.com with your order number to initiate a refund or replacement.
Please be aware that this policy is exclusively applicable to orders placed within the United States with Pristine Custom.